PHIO DIGITAL MSK SERVICE

Who can use Phio?

Any practice-registered patient who lives in Lanarkshire with a MSK condition can use Phio.

They must be aged 16 or over. Any patient who requires MSK physiotherapy assessment

and treatment is suitable for Phio.

Do patients have to use Phio before they see a Healthcare Professional?

No. Engaging with Phio is entirely the patient’s choice and it is not a prerequisite for a

Healthcare Professional appointment. While we are encouraging all practice staff to offer

Phio to patients, it is the patient’s choice whether they opt in or not.

Patients can be advised by your admin teams at the point of contact that Phio is available for

them to use while they wait for an appointment with a Healthcare Professional, or as an

alternative initial option

How can patients access Phio?

Phio can be accessed for free, 24/7, on any device that has internet access.

Patients can access it by visiting the website or scanning the QR code on the

leaflets/posters/business cards provided by the GP team.

Phio will ask for the patient’s

name, D.O.B and name of their GP Practice.

Patients can use Phio as part of their physiotherapy treatment options during a

consultation if you feel it would be beneficial to them.

After their digital consultation on Phio Access, patients may be offered access to Phio

Engage. Access to Phio Engage will be arranged by the Phio team and a link will be sent to

the patient’s phone or email.

What are the benefits to patients from using Phio?

Phio provides support to the patient at any time of day, from any location, on any device with

internet access.

As it can be used 24/7, the use of Phio Access as a consultation tool will be quicker than

waiting to see a GP or other Healthcare Professional.

Phio also has in-app clinical support (Mon–Fri, 9am to 5pm) with a physiotherapist to help

patients, meaning they don’t need to wait to speak to their GP or other Healthcare

Professional if they have any questions or need advice.

Will Patients still be able to self-refer to the Physio MSK Service?

Yes, patients will still be able to self-refer via the existing online self-referral (or via paper

referral) and referrals via Sci Gateway will still be accepted.

Will Patients still be able to self-refer to the Physio MSK Service?

Yes, patients will still be able to self-refer via the existing online self-referral (or via paper

referral) and referrals via Sci Gateway will still be accepted.

Web Links

Please use the following links on practice websites

Lanarkshire

● Link to Phio Access: phio.eql.ai/provider/nhslanarkshire

● Link to patient information on the NHS Lanarkshire page: NHS Lanarkshire